Careers

    Why choose a career with Legacy Hotels? A young, dynamic company, Legacy Hotels offers an exceptional range of career options in a highly competitive, fast-paced environment. If you’ve the right attitude and the determination to succeed, you’ll thrive at Legacy and grow with us. We have a wide variety of different roles – in many cases with days and hours to suit your lifestyle, plus the chance to work in surroundings which are full of character – and with a great team of people. All adding up to a job you can enjoy every day. So, ask yourself the following:

    Are you a natural ‘people person’?
    Do you thrive in an environment where every day is different?
    Are you able to ‘think on your feet’?
    Are you happiest working in a team focused on a common goal?
    If this sounds like you – we’re probably the hotel group for you!

    LEGACY HOTELS & RESORTS LIMITED, HENLEY IN ARDEN

    No positions at present

    BEST WESTERN PLUS MAGNOLIA PARK

    Position: Food & Beverage Supervisor

    Salary: £17,500 per annum

    Term: Permanent Contract, 40 hours per week, must be flexible to work evenings and weekends

    Apply To: ben@magnoliapark.co.uk

    Job Description

    As a Food & Beverage Supervisor you will maintain and improve standards of the Food and Beverage service, develop procedures within the service operation areas, whilst training and developing the team.

    Key Accountabilities

    * To ensure that orders of food and beverage are served promptly in accordance with hotel standards.

    * To produce and ensure that the teamwork to an agreed rigid cleaning procedures and highest standards of cleanliness and tidiness is maintained at all times.

    * To ensure that the team adheres to the correct opening times and that open/ close procedures are followed.

    * To maintain and improve food and beverage profits by monitoring wastage and breakages and implementing remedial actions.

    * Ensuring revenue is maximised through correct billing opportunities at all times.

    * Ensure that the team act upon all up selling opportunities at all times.

    * To ensure that all standards relating to security are maintained with emphasis on Liquor Stocks, Hotel Equipment, Bar Keys, Bar Floats and Bar Glasses.

    * Display a pro-active and consistent approach to stock control, cost control and cash control.

    * Ensure communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised.

    * To effectively administer and plan rotas, timesheets, lieu time and holidays to meet business needs and wage control.

    * Ensuring recruitment, training, development and staffing levels are as required, whilst demonstrating a management style that is both ‘ hands on’ and strategic.

    * To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.

    * To support with initiative and commitment the overall objectives of the business in terms of, revenues, costs and team work – whilst developing your personal competency levels.

    Person Specification

    The ideal candidate will be energetic, enthusiastic and confident. Experience in a supervisory role is essential, preferably within the hotel sector. If you are organized, self-motivated, proactive and driven by results then please contact us today!

    THE PARK INN HOTEL – DONCASTER

    Job Title: Night Auditor

    Salary: To be confirmed

    Contract Type: Permanent, 32 hours per week, must be flexible to work weekends, 5 out of 7 days per week

    Applications to: Aasif Iqbal aasif.iqbal@rezidorparkinn.com

    To ensure that the hotel operation runs smoothly and efficiently overnight.  With concentration specifically on the Night Audit and Duty Management aspects of the role but most importantly on ensuring that all guests receive the highest standards of customer service.

    Job Description

    * To be responsible for the overall security of the hotel during the shift

    * To ensure a high degree of presence in the Reception, Lobby and Lounge areas

    * To ensure the Night Team comply to company image standards

    * To ensure all aspects of reservations have been entered correctly – guest type, company history, guest history etc.

    * To thoroughly audit each day’s business, dealing with and resolving mistakes. Ensuring all reports are distributed correctly to relevant department Managers.

    * To ensure Front Desk standards of operation are strictly adhered to

    * To ensure all monies are safely secured in the appropriate safes and the keys are also kept on your person

    * Inputting Revenue and Statistics in to System

    * Processing the cash & credit card transactions to ensure banking is ready and  to ensure all banking figures are reconciled to the days business and any discrepancies are investigated and reported to the Financial Controller

    * To read and cash up the bars as and when necessary

    * To deal with all customer and guest comments or complaints

    * Monitoring customer service within the department and  to adhere to the Legacy Customer Service Standards

    * Maintaining payroll costs within planned performance ratios and  adjusting payroll cost in response to business level

    * Controlling operating costs

    * Reviewing all expenditure against planned levels  and Ensuring that billing procedures are adhered to

    * Carrying out stock-takes as required

    * All staff to be trained in up-selling

    * Incentive schemes introduced for all team members

    * Having knowledge of P&L relevant to the department

    * To ensure weekly hours reports are filled in and timesheets are signed and handed in to Accounts.

    * Ensuring that the hotels communication policy is adhered to

    * Communicating with the team regarding the day’s business

    * Department turnover and profit targets to be communicated to the team

    * Providing regular feedback to the team regarding service standards

    * Ensuring department is represented at the hotels SCCM.

    * All new team members to undergo departmental induction and  initial two-week training plan in place and implemented for new team members

    * All staff in the department to receive a Personal Performance Plan when they start with the Company, by using the MSC report and then an annual review.

    * Reacting to training and development requests and  managing training and development of all team members

    * Ensuring all team members comply with the Legacy image standards

    * Ensuring that all team members comply with the company policies and standards, including Absence, Sickness, Poor Performance, Disciplinary and Grievance, code of conduct, house rules, correct use of company computers, smoking and drinking.

    * Working with General Manager to ensure that recruitment is correct for the department

    * Keeping up to date with all relevant legislation

    * Ensuring that overall standards of cleanliness and hygiene are maintained at all times in both front and back of house

    * All food servers trained in foundation certificate in food hygiene

    * All team members trained in health and safety

    * All legal notices displayed in the work place

    * Maintaining all statutory records

    * Completion of departmental audits

    * Ensuring the team is represented on the H&S Committee

    * To co-ordinate the fire evacuation, should the alarms sound overnight. To follow the hotel procedures at all times

    * To ensure all staff in the department are trained to deal with bomb scares and evacuation procedures.

    * To ensure 2 safety/fire walks are carried out each shift

    * Encouraging the conservation of energy and recycling at every opportunity

    * Observation of all security, health and safety regulations

    * To undertake any other duty that may reasonably be requested of you

    BEST WESTERN PLUS  ANGEL HOTEL, CHIPPENHAM

    Job Title: Food & Beverage Assistant (restaurant and bar)

    Salary: National Minimum Wage

    Term: Must be flexible to work evenings and weekends.

    Apply To:         reception@angelhotelchippenham.co.uk

    The Angel Hotel is a 3 star 50 room hotel located in the centre of Chippenham Wiltshire, this position is for someone who is interested in a wide variety of hotel departments, initially the bulk of the job will include restaurant / bar shifts. Previous experience in a similar restaurant / bar role is desirable although full training will be given.

    The position is available immediately. The successful candidates must have a good working knowledge of spoken English and must be well groomed (sorry no facial studs or visible tattoos).

    Shifts will vary according to business but average a 40 hour week. Both early (7am-3pm) and late (3pm-11pm) shifts will be worked, finish times may be later as we regularly hold weddings and other functions. Uniform shirt and apron are provided – you will need your own black trousers (not jeans) and black shoes (no trainers)  

    Job Description

    As a Food & Beverage Assistant you will liaise with your manager to ensure that the standards of Food and Beverage service to the customer is maintained to the highest possible standards at all times.

    Key Accountabilities; 

    * To ensure food and beverage areas are maintained to a high standard of cleanliness

    * To ensure there are daily sufficient stocks of food and beverage items to cover the demand of business for that day and week

    * To be responsible for the float and takings at all times

    * To maintain food and drink stock rotation in all food and beverage areas

    * All alcoholic beverages to be served as per the ‘Weights and Measures Act 1963’ and ‘Customs and Excise Act 1952’.

    * To maintain personal hygiene and neat and clean appearance at all times

    * To arrive on duty at the correct time, in the correct uniform

    * To be aware of and report health and safety hazards

    * To ensure that the food and beverage areas are prepared for service and ready to be opened at all times

    * Ensuring all guest complaints are dealt with in the correct manner and report to the Duty Manager

    * To ensure that the customer is greeted in a friendly and polite manner and that food and beverage orders are taken promptly and efficiently

    * To observe safe and efficient working methods

    * To provide a professional and efficient service to customers and to take down dirty linen and collect clean.

    * To ensure that all maintenance faults are reported to your manager and in their absences to the duty manager

     

    BEST WESTERN PLUS ANGEL HOTEL, CHIPPENHAM

    Job Title: Receptionist

    Salary: Undisclosed

    Contract Terms: Pemenant, 5 days per week, weekends and evenings

    Apply To:         reception@angelhotelchippenham.co.uk

    The Angel Hotel is a 3 star 50 room hotel located in the centre of Chippenham Wiltshire. Previous hotel reception experience is desirable although full training will be given. Main duties will include checking guests in and out of the hotel, making bookings, handling general enquiries, answering the telephone and taking payments from customers.

    As a receptionist you will meet and greet guests at the busy reception desk, to ensure that all guests receive an enjoyable stay having experienced excellent customer service.

    Key Accountabilities;

    * Responsible for meeting and greeting guests and being the first point of contact for the property

    * Checking guests in/out of the Hotel

    * Ensuring the correct billing procedures are adapted

    * Taking payments for guests

    * Dealing with telephone enquiries & reservations

    * Assisting guests with local attractions, theatre tickets, dinner reservations

    * Preparing conference rooms

    * Up selling at every opportunity

    * Providing excellent customer service and customer care

    * Dealing with guest complaints and enquiries

    * Allocating rooms to guests applicable for the needs

    * Keeping the front of house areas clean and tidy

    * Arranging Taxis and answering all telephone calls

    You will be working 5 days from 7, weekends, evenings and public holidays included. The shifts are 7am to 3pm and 2.30pm to 11.00pm, you must be available for both shifts.

    Person Specification

    You must have an outgoing cheerful personality, have excellent working knowledge of spoken and written English and must be well groomed as this is a customer facing role.