CAREERS

Why choose a career with Legacy Hotels?

A young, dynamic company, Legacy Hotels offers an exceptional range of career options in a highly competitive, fast-paced environment. If you’ve the right attitude and the determination to succeed, you’ll thrive at Legacy and grow with us. We have a wide variety of different roles – in many cases with days and hours to suit your lifestyle, plus the chance to work in surroundings which are full of character – and with a great team of people. All adding up to a job you can enjoy every day. So, ask yourself the following:

Are you a natural ‘people person’?
Do you thrive in an environment where every day is different?
Are you able to ‘think on your feet’?
Are you happiest working in a team focused on a common goal?
If this sounds like you – we’re probably the hotel group for you!
Warwickshire

LEGACY HOTELS & RESORTS LIMITED, HENLEY IN ARDEN

No positions at present

South Yorkshire

THE PARK INN HOTEL – DONCASTER

Job Title: Night Auditor

Salary: To be confirmed Contract Type: Permanent, 32 hours per week, must be flexible to work weekends, 5 out of 7 days per week Applications to: Aasif Iqbal aasif.iqbal@rezidorparkinn.com To ensure that the hotel operation runs smoothly and efficiently overnight. With concentration specifically on the Night Audit and Duty Management aspects of the role but most importantly on ensuring that all guests receive the highest standards of customer service.

Job Description

To be responsible for the overall security of the hotel during the shift
To ensure a high degree of presence in the Reception, Lobby and Lounge areas
To ensure the Night Team comply to company image standards
To ensure all aspects of reservations have been entered correctly – guest type, company history, guest history etc.
To thoroughly audit each day’s business, dealing with and resolving mistakes. Ensuring all reports are distributed correctly to relevant department Managers.
To ensure Front Desk standards of operation are strictly adhered to
To ensure all monies are safely secured in the appropriate safes and the keys are also kept on your person
Inputting Revenue and Statistics in to System
Processing the cash & credit card transactions to ensure banking is ready and to ensure all banking figures are reconciled to the days business and any discrepancies are investigated and reported to the Financial Controller
To read and cash up the bars as and when necessary
To deal with all customer and guest comments or complaints
Monitoring customer service within the department and to adhere to the Legacy Customer Service Standards
Maintaining payroll costs within planned performance ratios and adjusting payroll cost in response to business level
Controlling operating costs
Reviewing all expenditure against planned levels and Ensuring that billing procedures are adhered to
Carrying out stock-takes as required
All staff to be trained in up-selling
Incentive schemes introduced for all team members
Having knowledge of P&L relevant to the department
To ensure weekly hours reports are filled in and timesheets are signed and handed in to Accounts.
Ensuring that the hotels communication policy is adhered to
Communicating with the team regarding the day’s business
Department turnover and profit targets to be communicated to the team
Providing regular feedback to the team regarding service standards
Ensuring department is represented at the hotels SCCM.
All new team members to undergo departmental induction and initial two-week training plan in place and implemented for new team members
All staff in the department to receive a Personal Performance Plan when they start with the Company, by using the MSC report and then an annual review.
Reacting to training and development requests and managing training and development of all team members
Ensuring all team members comply with the Legacy image standards
Ensuring that all team members comply with the company policies and standards, including Absence, Sickness, Poor Performance, Disciplinary and Grievance, code of conduct, house rules, correct use of company computers, smoking and drinking.
Working with General Manager to ensure that recruitment is correct for the department
Keeping up to date with all relevant legislation
Ensuring that overall standards of cleanliness and hygiene are maintained at all times in both front and back of house
All food servers trained in foundation certificate in food hygiene
All team members trained in health and safety
All legal notices displayed in the work place
Maintaining all statutory records
Completion of departmental audits
Ensuring the team is represented on the H&S Committee
To co-ordinate the fire evacuation, should the alarms sound overnight. To follow the hotel procedures at all times
To ensure all staff in the department are trained to deal with bomb scares and evacuation procedures.
To ensure 2 safety/fire walks are carried out each shift
Encouraging the conservation of energy and recycling at every opportunity
Observation of all security, health and safety regulations
To undertake any other duty that may reasonably be requested of you

Wiltshire

BEST WESTERN PLUS ANGEL HOTEL, CHIPPENHAM

Job Title: Food & Beverage Assistant (restaurant and bar)

Salary: National Minimum Wage Term: Must be flexible to work evenings and weekends. Apply To: reception@angelhotelchippenham.co.uk The Angel Hotel is a 3 star 50 room hotel located in the centre of Chippenham Wiltshire, this position is for someone who is interested in a wide variety of hotel departments, initially the bulk of the job will include restaurant / bar shifts. Previous experience in a similar restaurant / bar role is desirable although full training will be given. The position is available immediately. The successful candidates must have a good working knowledge of spoken English and must be well groomed (sorry no facial studs or visible tattoos). Shifts will vary according to business but average a 40 hour week. Both early (7am-3pm) and late (3pm-11pm) shifts will be worked, finish times may be later as we regularly hold weddings and other functions. Uniform shirt and apron are provided – you will need your own black trousers (not jeans) and black shoes (no trainers)

Job Description

As a Food & Beverage Assistant you will liaise with your manager to ensure that the standards of Food and Beverage service to the customer is maintained to the highest possible standards at all times. Key Accountabilities; * To ensure food and beverage areas are maintained to a high standard of cleanliness
To ensure there are daily sufficient stocks of food and beverage items to cover the demand of business for that day and week
To be responsible for the float and takings at all times
To maintain food and drink stock rotation in all food and beverage areas
All alcoholic beverages to be served as per the ‘Weights and Measures Act 1963’ and ‘Customs and Excise Act 1952’.
To maintain personal hygiene and neat and clean appearance at all times
To arrive on duty at the correct time, in the correct uniform
To be aware of and report health and safety hazards
To ensure that the food and beverage areas are prepared for service and ready to be opened at all times
Ensuring all guest complaints are dealt with in the correct manner and report to the Duty Manager
To ensure that the customer is greeted in a friendly and polite manner and that food and beverage orders are taken promptly and efficiently
To observe safe and efficient working methods
To provide a professional and efficient service to customers and to take down dirty linen and collect clean.
To ensure that all maintenance faults are reported to your manager and in their absences to the duty manager

 

BEST WESTERN PLUS ANGEL HOTEL, CHIPPENHAM

Job Title: Receptionist

Salary: Undisclosed Contract Terms: Pemenant, 5 days per week, weekends and evenings Apply To: reception@angelhotelchippenham.co.uk The Angel Hotel is a 3 star 50 room hotel located in the centre of Chippenham Wiltshire. Previous hotel reception experience is desirable although full training will be given. Main duties will include checking guests in and out of the hotel, making bookings, handling general enquiries, answering the telephone and taking payments from customers. As a receptionist you will meet and greet guests at the busy reception desk, to ensure that all guests receive an enjoyable stay having experienced excellent customer service.

Key Accountabilities;

Responsible for meeting and greeting guests and being the first point of contact for the property
Checking guests in/out of the Hotel
Ensuring the correct billing procedures are adapted
Taking payments for guests
Dealing with telephone enquiries & reservations
Assisting guests with local attractions, theatre tickets, dinner reservations
Preparing conference rooms
Up selling at every opportunity
Providing excellent customer service and customer care
Dealing with guest complaints and enquiries
Allocating rooms to guests applicable for the needs
Keeping the front of house areas clean and tidy
Arranging Taxis and answering all telephone calls You will be working 5 days from 7, weekends, evenings and public holidays included. The shifts are 7am to 3pm and 2.30pm to 11.00pm, you must be available for both shifts.

Person Specification

You must have an outgoing cheerful personality, have excellent working knowledge of spoken and written English and must be well groomed as this is a customer facing role.