BEST WESTERN PLUS ANGEL HOTEL, CHIPPENHAM
Job Title: Food & Beverage Assistant (restaurant and bar)
Salary: National Minimum Wage Term: Must be flexible to work evenings and weekends. Apply To: firstname.lastname@example.org The Angel Hotel is a 3 star 50 room hotel located in the centre of Chippenham Wiltshire, this position is for someone who is interested in a wide variety of hotel departments, initially the bulk of the job will include restaurant / bar shifts. Previous experience in a similar restaurant / bar role is desirable although full training will be given. The position is available immediately. The successful candidates must have a good working knowledge of spoken English and must be well groomed (sorry no facial studs or visible tattoos). Shifts will vary according to business but average a 40 hour week. Both early (7am-3pm) and late (3pm-11pm) shifts will be worked, finish times may be later as we regularly hold weddings and other functions. Uniform shirt and apron are provided – you will need your own black trousers (not jeans) and black shoes (no trainers)
As a Food & Beverage Assistant you will liaise with your manager to ensure that the standards of Food and Beverage service to the customer is maintained to the highest possible standards at all times. Key Accountabilities; * To ensure food and beverage areas are maintained to a high standard of cleanliness
To ensure there are daily sufficient stocks of food and beverage items to cover the demand of business for that day and week
To be responsible for the float and takings at all times
To maintain food and drink stock rotation in all food and beverage areas
All alcoholic beverages to be served as per the ‘Weights and Measures Act 1963’ and ‘Customs and Excise Act 1952’.
To maintain personal hygiene and neat and clean appearance at all times
To arrive on duty at the correct time, in the correct uniform
To be aware of and report health and safety hazards
To ensure that the food and beverage areas are prepared for service and ready to be opened at all times
Ensuring all guest complaints are dealt with in the correct manner and report to the Duty Manager
To ensure that the customer is greeted in a friendly and polite manner and that food and beverage orders are taken promptly and efficiently
To observe safe and efficient working methods
To provide a professional and efficient service to customers and to take down dirty linen and collect clean.
To ensure that all maintenance faults are reported to your manager and in their absences to the duty manager
BEST WESTERN PLUS ANGEL HOTEL, CHIPPENHAM
Job Title: Receptionist
Salary: Undisclosed Contract Terms: Pemenant, 5 days per week, weekends and evenings Apply To: email@example.com The Angel Hotel is a 3 star 50 room hotel located in the centre of Chippenham Wiltshire. Previous hotel reception experience is desirable although full training will be given. Main duties will include checking guests in and out of the hotel, making bookings, handling general enquiries, answering the telephone and taking payments from customers. As a receptionist you will meet and greet guests at the busy reception desk, to ensure that all guests receive an enjoyable stay having experienced excellent customer service.
Responsible for meeting and greeting guests and being the first point of contact for the property
Checking guests in/out of the Hotel
Ensuring the correct billing procedures are adapted
Taking payments for guests
Dealing with telephone enquiries & reservations
Assisting guests with local attractions, theatre tickets, dinner reservations
Preparing conference rooms
Up selling at every opportunity
Providing excellent customer service and customer care
Dealing with guest complaints and enquiries
Allocating rooms to guests applicable for the needs
Keeping the front of house areas clean and tidy
Arranging Taxis and answering all telephone calls You will be working 5 days from 7, weekends, evenings and public holidays included. The shifts are 7am to 3pm and 2.30pm to 11.00pm, you must be available for both shifts.
You must have an outgoing cheerful personality, have excellent working knowledge of spoken and written English and must be well groomed as this is a customer facing role.