General Terms

General Terms

We shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond our reasonable control. However, nothing in these terms and conditions shall limit our liability for death or personal injury, fraud or any liability that cannot be limited or excluded by Law. If any provision or right under these terms and conditions is found to be invalid or unenforceable, then the remaining provisions or rights under these terms and conditions shall be unaffected as if such invalid or unenforceable part did not exist. These terms and conditions contain all the terms and conditions between you and the hotel regarding your booking. No representation, undertaking, warranties or promise shall be taken to have been given or implied, except as set out in these terms and conditions or implied by Law. These terms and conditions do not affect your statutory rights. We reserve the right to change these terms and conditions at any time without prior notice to you. Terms and conditions at Associate/Affiliate hotels may vary at differing periods from those of Legacy Hotels & Resorts Limited. Even though any contract between you and the hotel relating to your booking is concluded over the internet or by telephone, you agree that it has been concluded in England in writing. Any such contract will be governed by English Law and you accept the exclusive jurisdiction of the English Courts. Nothing in these terms and conditions shall give any right or benefit to any person who is not a party to it.

Associate/Affiliate Hotels

Our Associate/Affiliate partner hotels are operated by third parties and not operated/ managed by Legacy Hotels & Resorts Limited. These hotels are described as ‘Associate Hotels’ or ‘Affiliate Hotels’. Where this is the case, Legacy Hotels & Resorts Limited acts as a booking agent for the hotel – Your contract and booking is with the respective associate hotel or affiliate hotel and not with Legacy Hotels & Resorts Limited. Your contract and booking is subject to these terms and conditions unless the Associate/Affiliate hotel provides you with any alternative terms and conditions, in writing, specific to your individual booking.

Leisure and Spa Facilities

Some Legacy Hotels and Associate/Affiliate hotels have leisure or spa facilities offering free use of standard amenities, the range of which may vary from hotel to hotel. A charge will be made for the use of certain services including solarium, exercise classes, spa treatments or personal training. Under 5’s are not permitted to use spa pools, saunas, solarium or steam rooms. Under 16’s are not permitted to use the gymnasium and must be accompanied by a responsible adult at all times when using other facilities. When booking spa treatments, you will be required to complete a medical questionnaire with your therapist immediately prior to the treatment. In some cases, the answers you provide may limit or prevent your treatment being undertaken. In some cases, treatments may be limited to a single gender, subject to the nature or the availability of a same gender therapist.

Hotel Rules

Each hotel may have specific rules, procedures and policies relating to access to and use of the hotel facilities (such as health and safety, security and the behaviour of guests). You must comply (and ensure that all your guest(s) comply with these rules, procedures, policies and any reasonable requests by the hotel. You are responsible for any act or omission of your guest(s). Please note that all Legacy Hotels operate a 100% smoke free policy in line with legislation. Please contact the hotel of your choice for further information.

General Information

Although every effort has been made to ensure the accuracy of the information contained in any brochure, website or third party literature, we cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any information featured should such alterations be found necessary. Legacy Hotels cannot be held responsible for events beyond its control including acts and omissions of suppliers (for example fire, strikes, industrial action, terrorist activity, technical problems, transport, illness of entertainers or bad weather), any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events.

Use of ‘Cookies’

When you view the website, we may store some information on your computer. This will be in the form of a ’cookie’ file, which will enable us to tailor the website to match your interests and preferences. The ’cookie’ file is used to store the IP address of your machine and will not contain any data personal to you. Your internet browser may allow you to erase the ’cookie’ file, block all ’cookies’ or receive a warning before a ’cookie’ is stored. Please refer to your browser instructions. The ’cookie’ file may be deleted 30 days after the date on which you last access the site. In addition to this, we use Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses ‘cookies’, to help us to analyse how visitors use our site. The information generated by the ‘cookie’ about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by Law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of ‘cookies’ by selecting the appropriate settings on your web browser. However please note that if you do this, you may not be able to make full use of our website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. We regard the databases of site visitors’ information (which may include your personal information) as a valuable asset. Should we sell or transfer any of our business assets, this may include the sale or transfer of such databases of information to third parties. Such a transfer or sale may mean that your personal information is transferred to countries outside the European economic area. In using the website and accepting these terms of use, you consent to such use of your personal information.

Guest Correspondence

Any complaint or comment regarding a stay at a hotel should be made to the hotel’s General Manager at the time of the visit, so that it can, ideally, be resolved on the spot. Problems which cannot be resolved there and then should be notified, in writing, to:- Legacy Hotels & Resorts Limited 3 Henley Court Prince Harry Road Henley-in-Arden Warwickshire B95 5BA Complaints relating to an Associate/Affiliate hotel will be forwarded to the individual hotel, for investigation and response direct to you accordingly.