We are looking for experienced, self motivated, ambitious and inspirational leaders to join the Legacy Group in managing one of our venues across the United Kingdom. As General Manager you will be responsible for day to day running of the business including the people, product and profit within the Hotel. You will provide, motivate and develop staff to contribute towards the overall success of the business, ensuring excellence in customer service at all times. With hotels across the UK and new ones joining the group all the time, Legacy is a growing business who needs your expertise to proactively analyse and exploit the commercial and financial opportunities of the business in terms of costs, controls, productivity levels, competitor activity, room rate revenue, product and property development. The Legacy Hotels Group is a forward thinking, young dynamic Company that prides itself on offering Customers 110% satisfaction. If you feel that you have either the experience or are ready for your ultimate challenge then we would like to hear from you. For more information please visit www.legacy-hotels.co.uk To apply please send your CV to hr@legacy-hotels.co.uk

An exciting opportunity has arisen for a natural ‘people person’ who is happiest working in a team and thrives in an environment where every day is different.

As a Food & Beverage Team Leader you will supervise your team to ensure the highest standards of hospitality at all times, whilst displaying a pro-active and innovative approach to skills development and standards enhancement within your team.

• To ensure that all food and beverage orders are served promptly in accordance with hotel standards.
  
• To ensure that the team adheres to the correct opening times and that open/ close procedures are followed.
  
• To ensure that the team are fully conversant with all operating systems.
  
• To ensure liquor control is strictly maintained at all times.
  
• Ensuring revenue is maximised through correct billing opportunities at all times.
  
• Display a pro-active and consistent approach to stock control, cost control and cash control.
  
• To assist with administering and planning rotas
  
• To take part in any training and development activities as recommended.

The ideal candidate will be able to act with initiative, planning for the future and possible consequences. Whilst being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.

We are looking for someone to who is a ‘born leader’ to share their passion for the hospitality industry and deliver service with a smile. You will need to be flexible to work in a busy, fast passed environment.

For further details about Legacy Hotels please refer to our website: - www.legacy-hotels.co.uk Please email your CV to gm-plymouthinternational@legacy-hotels.co.uk

The Highbullen Hotel & Country Club is set in a 200 acre haven in the rolling North Devon hillsHighbullen represents all that is great about the English country house, frequented by those seeking the championship golf course, bowls, croquet, fishing, shooting and leisure facilities.

As a receptionist you will ensure that the hotels guests receive an enjoyable stay having experienced excellent customer service.

Key Accountabilities;

• Responsible for meeting and greeting guests and being the first point of contact for the property
• Checking guests in/out of the Hotel
• Ensuring the correct billing procedures are adapted
• Taking payments for guests
• Dealing with telephone enquiries & reservations
• Assisting guests with local attractions, theatre tickets, dinner reservations
• Preparing conference rooms
• Up selling at every opportunity
• Providing excellent customer service and customer care
• Dealing with guest complaints and enquiries
• Allocating rooms to guests applicable for the needs
• Keeping the front of house areas clean and tidy
• Arranging Taxis and answering all telephone calls

Person Specification:
The ideal candidate will be energetic, enthusiastic and confident. Experience in a similar role is essential, preferably within the hotel sector. If you are organized, self-motivated, proactive and driven by results then please contact us today!

The Highbullen Hotel & Country Club is set in a 200 acre haven in the rolling North Devon hillsHighbullen represents all that is great about the English country house, frequented by those seeking the championship golf course, bowls, croquet, fishing, shooting and leisure facilities.

As a Food & Beverage Assistant you will liaise with your manager to ensure that the standards of Food and Beverage service to the customer is maintained to the highest possible standards at all times.

Key Accountabilities;

• To ensure food and beverage areas are maintained to a high standard of cleanliness
• To ensure there are daily sufficient stocks of food and beverage items to cover the demand of business for that day and week
• To be responsible for the float and takings at all times
• To maintain food and drink stock rotation in all food and beverage areas
• All alcoholic beverages to be served as per the ‘Weights and Measures Act 1963’ and ‘Customs and Excise Act 1952’.     
• To maintain personal hygiene and neat and clean appearance at all times
• To arrive on duty at the correct time, in the correct uniform
• To be aware of and report health and safety hazards
• To ensure that the food and beverage areas are prepared for service and ready to be opened at all times
• Ensuring all guest complaints are dealt with in the correct manner and report to the Duty Manager
• To ensure that the customer is greeted in a friendly and polite manner and that food and beverage orders are taken promptly and efficiently
• To observe safe and efficient working methods
• To provide a professional and efficient service to customers and to take down dirty linen and collect clean.  
• To ensure that all maintenance faults are reported to your manager and in their absences to the duty manager

 

The ideal candidate will be energetic, enthusiastic and confident. If you are organized, self-motivated, proactive and driven by results then please contact us today!

As a General Assistant you will ensure that the Leisure Club is of the highest cleanliness and standards for the all customers and guests. Maintain cleanliness throughout your designated area of work.

As a Meeting & Events Coordinator you will be responsible for the provision of accurate administration, collating and analyzing sales information whilst offering a sales bookings and enquiry service.  
(To start on 27th April 2012)

Key Accountabilities;

• The cleaning of Leisure Club areas to the standard requested by the General Manager.
• Ventilate Leisure Club and empty all bins.
• Damp dusting/polishing all surfaces and window ledges, telephone, tables, televisions, pictures and lamps etc.
• Cleaning mirrors in the Leisure Club and Changing rooms.
• Vacuuming the carpet (Checking and cleaning under the Items of furniture)
• The Changing rooms should be checked for towels, soap, shampoo, toilet rolls, etc.
• The Changing Rooms should be cleaned thorough ally, shower and bath, wash hand basin, toilet (bowl, seat and handle). Floor mopped, tiled areas washed down.
• Damp dusting/polishing inside and on top of the lockers, cupboards, skirting boards and the upholstery vacuumed.
• Any stains on carpets and upholstery must be reported immediately to the Assistant Leisure Club Manage .
• All lost property must be handed in to the Assistant Leisure Club Manager / Supervisors or reported to Reception.
• To be punctual and efficient and complete all work required.
• To comply with the terms of your ‘Statement of Particulars of Employment’
• Any other duties as requested by the General Manager.

The ideal candidate will be energetic, self-motivated, and pro-active. If this sounds like you then please email your CV to Dawn Morgan at dawn@highbullen.co.uk

The Legacy Botleigh Grange Hotel is situated in an idyllic location, 1 hours drive from London. This traditional Hotel is set in stunning grounds with two lakes. Approaching the Hotel there are fields on both sides of the driveway where our magnificent Highland cattle graze freely. Frequented by diners to our AA Rosette award winning restaurant with its glass domed ceiling and views overlooking the gardens and lakes, the hotel also boasts the largest conference facilities in the south, our famous Hampshire Millennium Suite, which offers businesses the very latest technology and conference facilities.

As a Meeting & Events Coordinator you will be responsible for the provision of accurate administration, collating and analyzing sales information whilst offering a sales bookings and enquiry service.  
(To start on 27th April 2012)

Key Accountabilities;

• Carry out show rounds/walk-ins for perspective and existing customers to help increase revenue for meeting/conference organisers.
• Provide a professional service at all times when dealing with Meeting & Events enquiries.
• Maintain information and data to assist in forward planning and decision making.
• To provide administration support for all Meetings and Events operations. To maximise revenue and space and to ensure that Meetings and events reservations are input efficiently to ensure this happens. 
• Extract relevant information for Meeting and Events sales and financial data.
• To co-ordinate function information for all Christmas, reunion/lodges, meetings/conferences and wedding business, ensuring maximum sales are achieved and clear communication is passed through to all hotel departments.    
• To prepare function list sheets and additions and ensure any and all amendments are communicated to all relevant departments and update main boards. 
• To prepare information for and attend the daily morning briefing for operations when required.
• To prepare all function charge sheets.
• To be aware of the Meeting and Events selling strategy so as to maintain an effective mechanism for following up conference business enquiries and for providing an after sales service in order to secure repeat business.
• To manage and demonstrate high quality customer care within the team to meet the service requirements of the hotel.
• To liaise with the Restaurant and Kitchen and all food operations to ensure administration for menus are correct.
• To monitor the feedback and comments from conference and events organisers and inform Business Development Manager / General Manager of any adverse comments or concerns.

Person Specification:
The ideal candidate will be energetic, enthusiastic and confident. Previous experience is required, preferably within the hotel sector. If you are organized, self-motivated, proactive and driven by results then please contact us today!