terms&conditions

The terms and conditions detailed below apply to all reservations booked via this website and the Legacy Central Reservations call centre.  When you make a booking, your contract will be with the individual hotel where your reservation is made.  Legacy Hotels & Resorts Limited is a management company who act as a disclosed agent for and on behalf of the individual hotels, Associate hotels and Affiliate hotels.  All breaks and rates are offered subject to availability.  Promotional rates offered from time to time may have limited availability or be restricted to certain hotels.

Pricing

Prices quoted by hotels are based on 2 people sharing a twin or double bedded room.  All prices include VAT at the current prevailing rate at the time of securing the reservation for all UK mainland hotels.  Prices are subject to change without notice.  However, your price is guaranteed once you have received your booking confirmation.

Prices for bookings include twin or double bedrooms (single bedded rooms for single guests, where available) with colour TV, hospitality tray, direct dial telephone and private en-suite bathroom.

Feature Rooms

At many Legacy Hotels or Associate/Affiliate hotels, for a supplement, you can upgrade your accommodation to a feature room or a suite on a per room per night basis.  These rooms may, for example, have an enhanced view, extra facilities or a four poster bed.  Please ask for details at the time of booking.

Single Guests

Individual guests using a single bedded room, where available, at the requested hotel are charged the standard rate quoted for the single room.  When no single rooms are available, or an individual guest requires a double bedded or a twin bedded room for single occupancy, the rate quoted and charged will be based on the double or twin room rate, as shown.

Children

At all Legacy hotels, up to 2 children under the age of 15 years may be accommodated when sharing a room with 2 adults.  Availability of suitable rooms is limited and may require the use of portable beds.  All children's meals, including breakfast, should be paid for directly at the hotel or resort upon check-out.  The children’s policy may vary across Associate/ Affiliate hotels.

Baby Sitting

We regret that we are unable to provide either a babysitting or baby listening service at any hotel.  On occasion, we may be able to provide information for local, registered, babysitting services.

Guests with Impaired Mobility

A number of Legacy Hotels and Associate/Affiliate hotels offer modified facilities for guests with impaired mobility.  Whilst not having special facilities, other hotels may have mainly level access to public areas and accessible bathrooms.  For further information on the facilities at the hotel where you intend to stay, please contact the hotel direct.

Dogs

A number of Legacy Hotels and Associate/Affiliate hotels may accommodate dogs at the General Managers' discretion and, in some cases, for an extra charge.  Please contact the hotel of your choice for further details.  Not all hotels accept dogs, other than Assistance Dogs.

Car Parking

Car parking is free at most Legacy Hotels and Associate/Affiliate hotels for hotel guests.  At some sites, there is limited availability and charges may apply.  Some hotels require guests/hotel visitors to register their car registration details at reception on check-in to benefit from free parking during their stay.  Please contact the hotel of your choice direct for more information.

Checking In and Out

We endeavour to make hotel rooms available from 1400 hours on the day of arrival.  Rooms must be vacated by 1100 hours on the day of departure unless otherwise sanctioned at the General Managers’ discretion.  The hotel reserves the right to apply a late check-out charge.

Meal Arrangements

All stays at Legacy Hotels, which include breakfast in the rate, offer a continental breakfast with tea or coffee.  A supplemental charge may apply at some hotels for a full traditional breakfast.

All breaks, which include dinner, offer a choice from the hotel’s menu of the day.  Where a hotel does not offer a menu of the day, an allowance (the amount of which varies from hotel to hotel), is allocated towards dining from the house menu.  There is no refund for meals not taken or unused allocation.  Lunch cannot be taken instead of dinner.  Inclusive meals may vary across the Associate/Affiliate hotels.

Should you have any dietary requirements, concerns or wish to know more information about the menu(s), please contact the hotel of your choice.

Leisure and Spa Facilities

Some Legacy Hotels and Associate/Affiliate hotels have leisure or spa facilities offering free use of standard amenities, the range of which may vary from hotel to hotel.  A charge will be made for the use of certain services including solarium, exercise classes, spa treatments or personal training.

Under 5's are not permitted to use spa pools, saunas, solarium or steam rooms.

Under 16's are not permitted to use the gymnasium and must be accompanied by a responsible adult at all times when using other facilities.

When booking spa treatments, you will be required to complete a medical questionnaire with your therapist immediately prior to the treatment.  In some cases, the answers you provide may limit or prevent your treatment being undertaken.  In some cases, treatments may be limited to a single gender, subject to the nature or the availability of a same gender therapist.

Hotel Rules

Each hotel may have specific rules, procedures and policies relating to access to and use of the hotel facilities (such as health and safety, security and the behaviour of guests).  You must comply (and ensure that all your guest(s) comply with these rules, procedures, policies and any reasonable requests by the hotel.  You are responsible for any act or omission of your guest(s).

Please note that all Legacy Hotels operate a 100% smoke free policy in line with legislation.  A small number of smoking bedrooms may be available at limited Associate/Affiliate hotels.  Please contact the hotel of your choice for further information.

General Information

Although every effort has been made to ensure the accuracy of the information contained in any brochure, website or third party literature, we cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any information featured should such alterations be found necessary.  Legacy Hotels cannot be held responsible for events beyond its control including acts and omissions of suppliers (for example fire, strikes, industrial action, terrorist activity, technical problems, transport, illness of entertainers or bad weather), any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events.

Age and Responsibility

You warrant that you are 18 years of age or over and have a legal capacity to use the website and to create a legally binding contract.

You warrant that all personal information submitted during the accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.

All guests are personally responsible for their own possessions, belonging and property whilst staying at a Legacy Hotel or an Associate/Affiliate hotel.

Booking Information

To book the hotel of your choice you can:-

              Book online at www.legacy-hotels.co.uk - 24 hours a day; or

              Call our Central Reservations team on  08444 119 001; or

              Use the individual hotel's Email address, or

              Call the hotel of your choice directly.

Your booking will be treated as an offer by you to enter into a contract with the respective hotel on these terms and conditions.  Any alternative terms and conditions provided by you will not apply.  By making the booking, you also become responsible for making all payments due under the booking.  If the payment card is not in your name, you must be authorised by the card holder to use the payment card.  We reserve the right to reject your booking and no contract will exist between you and the hotel unless we confirm acceptance of your booking in writing or by accepting payment from you.  An automated Email acknowledging receipt of your booking shall not be treated as acceptance of your booking.

Payment

Full pre-payment is required at the time of booking for all web transactions.  Bookings should be paid for by a Credit Card or a Debit Card.  A £4.95 additional administration charge will be applied to all payments made by Credit Cards.  There is no additional charge for payments made by Maestro, Solo or Debit Cards.

Flexibility Payment, Cancellation and Amendment

If the flexibility payment option has been selected then, unlimited (subject to availability) changes can be made to your reservation and in the event of a cancellation, your reservation will be fully refundable with the exception of the flexibility payment - Cancellations or amendments on this policy must be made before 1200 hours on the day prior to arrival.

If the flexibility payment option is selected at the time of making your reservation, which is after 1200 hours on the day prior to your arrival, the flexibility payment will be invalid.

Should any amendments be required to your reservation, subject to the flexibility option being selected and paid for, then, any increase in the rate, must be paid for by you, using the same payment card, at the time of making your amendment directly with the Central Reservations call centre.

Any changes to, or cancellation of your booking, must be made via our Central Reservations call centre if your booking originated either via the call centre or via www.legacy-hotels.co.uk.

The opening hours of our Central Reservation call centre are:-

              Monday - Friday            0900 hours - 1800 hours.

              Saturday                        1000 hours - 1600 hours.

              Sunday                          1000 hours - 1600 hours.

The telephone number for our Central Reservations call centre is 08444 119 001.

Should you need to contact the Central Reservations call centre outwith the opening hours, a recorded answer telephone service is provided.  Alternatively, the E-Mail address for our Central Reservation call centre is ‘cro@legacy-hotels.co.uk’.

The individual hotels are not permitted to make any amendments to any reservations made via the Central Reservations call centre or to any reservations made via www.legacy-hotels.co.uk.

In the event that your booking was made direct with the hotel, any amendment or cancellation should be made directly with the hotel.  In any event, you must ensure that you are given an operator name or reference number for the amendment/cancellation.  

Amendments or cancellations cannot be made online nor will they be accepted by a simple receipt of an automated delivery Email.

Associate/Affiliate Hotels

Our Associate/Affiliate partner hotels are operated by third parties and not operated/ managed by Legacy Hotels & Resorts Limited.  These hotels are described as ‘Associate Hotels’ or ‘Affiliate Hotels’.  Where this is the case, Legacy Hotels & Resorts Limited acts as a booking agent for the hotel - Your contract and booking is with the respective associate hotel or affiliate hotel and not with Legacy Hotels & Resorts Limited.  Your contract and booking is subject to these terms and conditions unless the Associate/Affiliate hotel provides you with any alternative terms and conditions, in writing, specific to your individual booking.

General Terms

We shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond our reasonable control.  However, nothing in these terms and conditions shall limit our liability for death or personal injury, fraud or any liability that cannot be limited or excluded by Law.

If any provision or right under these terms and conditions is found to be invalid or unenforceable, then the remaining provisions or rights under these terms and conditions shall be unaffected as if such invalid or unenforceable part did not exist.

These terms and conditions contain all the terms and conditions between you and the hotel regarding your booking.  No representation, undertaking, warranties or promise shall be taken to have been given or implied, except as set out in these terms and conditions or implied by Law.  These terms and conditions do not affect your statutory rights.  We reserve the right to change these terms and conditions at any time without prior notice to you.

Terms and conditions at Associate/Affiliate hotels may vary at differing periods from those of Legacy Hotels & Resorts Limited.

Even though any contract between you and the hotel relating to your booking is concluded over the internet or by telephone, you agree that it has been concluded in England in writing.  Any such contract will be governed by English Law and you accept the exclusive jurisdiction of the English Courts.  Nothing in these terms and conditions shall give any right or benefit to any person who is not a party to it.

Use of 'Cookies'

When you view the website, we may store some information on your computer.  This will be in the form of a ’cookie’ file, which will enable us to tailor the website to match your interests and preferences.  The ’cookie’ file is used to store the IP address of your machine and will not contain any data personal to you.  Your internet browser may allow you to erase the ’cookie’ file, block all ’cookies’ or receive a warning before a ’cookie’ is stored.  Please refer to your browser instructions.  The ’cookie’ file may be deleted 30 days after the date on which you last access the site.

In addition to this, we use Google Analytics, a web analytics service provided by Google, Inc ("Google").  Google Analytics uses ‘cookies’, to help us to analyse how visitors use our site.  The information generated by the ‘cookie’ about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States.  Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for us and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by Law, or where such third parties process the information on Google's behalf.  Google will not associate your IP address with any other data held by Google.  You may refuse the use of ‘cookies’ by selecting the appropriate settings on your web browser.  However please note that if you do this, you may not be able to make full use of our website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We regard the databases of site visitors' information (which may include your personal information) as a valuable asset.  Should we sell or transfer any of our business assets, this may include the sale or transfer of such databases of information to third parties.  Such a transfer or sale may mean that your personal information is transferred to countries outside the European economic area.  In using the website and accepting these terms of use, you consent to such use of your personal information.

Guest Correspondence  

Any complaint or comment regarding a stay at a hotel should be made to the hotel's General Manager at the time of the visit, so that it can, ideally, be resolved on the spot.

Problems which cannot be resolved there and then should be notified, in writing, to:-

Legacy Hotels & Resorts Limited

3 Henley Court

Prince Harry Road

Henley-in-Arden

Warwickshire

B95 5BA

Complaints relating to an Associate/Affiliate hotel will be forwarded to the individual hotel, for investigation and response direct to you accordingly.

July 2011