TERMS & CONDITIONS
- To book the hotel of your choice you can:-
- Book online at www.legacy-hotels.co.uk – 24 hours a day;
- or Call our Central Reservations team;
- or Use the individual hotel’s Email address,
- Monday – Friday 0800 hours – 1800 hours.
- Saturday & Sunday and Bank Holidays 1000 hours – 1600 hours.
The terms and conditions detailed below apply to all reservations booked via this website and the Legacy Central Reservations call centre. When you make a booking, your contract will be with the individual hotel where your reservation is made. Legacy Hotels & Resorts Limited is a management company which acts as agent on behalf of the principals in connection with the hotels it represents and Affiliate/Associate hotels. Details of the principals whom Legacy Hotels & Resorts Limited acts for as agent can be found at the link below. As the agent of such hotels, Legacy Hotels & Resorts Limited does not accept any liability under any agreement you or anyone else may make with any hotel. The description of any hotel as a ‘Legacy’ hotel does not imply any obligation on Legacy Hotels & Resorts Limited under any agreement; such references indicate only that Legacy Hotels & Resorts Limited is the management company appointed as agent in relation to such hotels. All breaks and rates are offered subject to availability. Promotional rates offered from time to time may have limited availability or be restricted to certain hotels
All prices include VAT at the current prevailing rate at the time of securing the reservation for all UK mainland hotels. Prices are subject to change without notice. However, your price is guaranteed once you have received your booking confirmation. Prices for bookings include twin or double bedrooms (single bedded rooms for single guests, where available) with colour TV, hospitality tray, direct dial telephone and private en-suite bathroom.
At many Legacy Hotels or Associate/Affiliate hotels, for a supplement, you can upgrade your accommodation to a feature room or a suite on a per room per night basis. These rooms may, for example, have an enhanced view, extra facilities or a four poster bed. Please ask for details at the time of booking.
Individual guests using a single bedded room, where available, at the requested hotel are charged the standard rate quoted for the single room. When no single rooms are available, or an individual guest requires a double bedded or a twin bedded room for single occupancy, the rate quoted and charged will be based on the double or twin room rate, as shown.
At all Legacy hotels, up to 2 children under the age of 15 years may be accommodated when sharing a room with 2 adults. Availability of suitable rooms is limited and may require the use of portable beds. All children’s meals, including breakfast, should be paid for directly at the hotel or resort upon check-out. The children’s policy may vary across Associate/ Affiliate hotels.
We regret that we are unable to provide either a babysitting or baby listening service at any hotel. On occasion, we may be able to provide information for local, registered, babysitting services.
Guests with Impaired Mobility
A number of Legacy Hotels and Associate/Affiliate hotels offer modified facilities for guests with impaired mobility. Whilst not having special facilities, other hotels may have mainly level access to public areas and accessible bathrooms. For further information on the facilities at the hotel where you intend to stay, please contact the hotel direct.
Naturally all our hotels welcome guide dogs. Many of our guests like to bring their pets to stay them so some of our hotels now accept all dogs with a small charge. Whilst we aim to accommodate all pet lovers, some of our hotels are unable to accept animals for reasons which are specific to the hotel. Please refer to the below table for details.
Charge per animal per day
|Rose & Crown||Yes||£20|
|Stirk House||Yes||£10 to £15|
Car parking is free at most Legacy Hotels and Associate/Affiliate hotels for hotel guests. At some sites, there is limited availability and charges may apply. And at some sites use of public car parks are required. Some hotels require guests/hotel visitors to register their car registration details at reception on check-in to benefit from free parking during their stay. Please contact the hotel of your choice direct for more information.
Checking In and Out
We endeavour to make hotel rooms available from 2.00 pm on the day of arrival. Rooms must be vacated by 11:00 am on the day of departure unless otherwise sanctioned at the General Managers’ discretion. The hotel reserves the right to apply a late check-out charge.
All stays at Legacy Hotels, which include breakfast in the rate, offer either a continental breakfast with tea or coffee, or a Full English Breakfast. All breaks, which include dinner, offer a choice from the hotel’s menu of the day. Where a hotel does not offer a menu of the day, an allowance (the amount of which varies from hotel to hotel), is allocated towards dining from the house menu. There is no refund for meals not taken or unused allocation. Lunch cannot be taken instead of dinner. Inclusive meals may vary across the Associate/Affiliate hotels. Should you have any dietary requirements, concerns or wish to know more information about the menu(s), please contact the hotel of your choice.
Leisure and Spa Facilities
Some Legacy Hotels and Associate/Affiliate hotels have leisure or spa facilities offering free use of standard amenities, the range of which may vary from hotel to hotel. A charge will be made for the use of certain services including solarium, exercise classes, spa treatments or personal training. Under 5’s are not permitted to use spa pools, saunas, solarium or steam rooms. Under 16’s are not permitted to use the gymnasium and must be accompanied by a responsible adult at all times when using other facilities. When booking spa treatments, you will be required to complete a medical questionnaire with your therapist immediately prior to the treatment. In some cases, the answers you provide may limit or prevent your treatment being undertaken. In some cases, treatments may be limited to a single gender, subject to the nature or the availability of a same gender therapist.
Each hotel may have specific rules, procedures and policies relating to access to and use of the hotel facilities (such as health and safety, security and the behaviour of guests). You must comply (and ensure that all your guest(s) comply with these rules, procedures, policies and any reasonable requests by the hotel. You are responsible for any act or omission of your guest(s). Please note that all Legacy Hotels operate a 100% smoke free policy in line with legislation. Please contact the hotel of your choice for further information.
Although every effort has been made to ensure the accuracy of the information contained in any brochure, website or third party literature, we cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any information featured should such alterations be found necessary. Legacy Hotels cannot be held responsible for events beyond its control including acts and omissions of suppliers (for example fire, strikes, industrial action, terrorist activity, technical problems, transport, illness of entertainers or bad weather), any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events.
Age and Responsibility
You warrant that you are 18 years of age or over and have a legal capacity to use the website and to create a legally binding contract. You warrant that all personal information submitted during the accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account. All guests are personally responsible for their own possessions, belonging and property whilst staying at a Legacy Hotel or an Associate/Affiliate hotel.
or Call the hotel of your choice directly.
Your booking will be treated as an offer by you to enter into a contract with the respective hotel on these terms and conditions. Any alternative terms and conditions provided by you will not apply. By making the booking, you also become responsible for making all payments due under the booking. If the payment card is not in your name, you must be authorised by the card holder to use the payment card. We reserve the right to reject your booking and no contract will exist between you and the hotel unless we confirm acceptance of your booking in writing or by accepting payment from you. An automated Email acknowledging receipt of your booking shall not be treated as acceptance of your booking.
When you book a flexible rate you will be require to enter a valid debit or credit card number to guarantee your reservation only. No payment will be taken from your card and you will pay for your room on departure from the hotel. You can cancel your best available rate booking up to 12 noon on the day prior to your arrival without penalty. If you fail to arrive or you cancel your reservation after 12 noon the day prior to arrival you will be charged for your first night’s accommodation.
When you book a saver rate, Legacy Hotels will take full prepayment from your debit or credit card at the time of booking. saver rates are non-cancellable or transferable.
Promotional Offers, Packages and Spa Breaks
All promotional packages including seasonal promotions and Spa packages are pre-paid at the time of booking. The full prepayment will be taken from your debit or credit card. Any changes to, or cancellation of your booking, must be made via our Central Reservations call centre if your booking originated either via the call centre or via www.legacy-hotels.co.uk.
The opening hours of our Central Reservation call centre are:-
Should you need to contact the Central Reservations call centre out of the opening hours, a recorded answer telephone service is provided. Alternatively, the E-Mail address for our Central Reservation call centre is ‘email@example.com’. The individual hotels are not permitted to make any amendments to any reservations made via the Central Reservations call centre or to any reservations made via www.legacy-hotels.co.uk. In the event that your booking was made direct with the hotel, any amendment or cancellation should be made directly with the hotel. In any event, you must ensure that you are given an operator name or reference number for the amendment/cancellation. Amendments or cancellations cannot be made online nor will they be accepted by a simple receipt of an automated delivery Email.
A 2.5% administration charge is to be applied to ALL payments made by Credit Card. This is applicable to Pre-paid bookings and all payments made at the hotel directly. There will be no charge for payments made by Maestro, Solo or Debit cards.
Our Associate/Affiliate partner hotels are operated by third parties and not operated/ managed by Legacy Hotels & Resorts Limited. These hotels are described as ‘Associate Hotels’ or ‘Affiliate Hotels’. Where this is the case, Legacy Hotels & Resorts Limited acts as a booking agent for the hotel – Your contract and booking is with the respective associate hotel or affiliate hotel and not with Legacy Hotels & Resorts Limited. Your contract and booking is subject to these terms and conditions unless the Associate/Affiliate hotel provides you with any alternative terms and conditions, in writing, specific to your individual booking.
We shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond our reasonable control. However, nothing in these terms and conditions shall limit our liability for death or personal injury, fraud or any liability that cannot be limited or excluded by Law. If any provision or right under these terms and conditions is found to be invalid or unenforceable, then the remaining provisions or rights under these terms and conditions shall be unaffected as if such invalid or unenforceable part did not exist. These terms and conditions contain all the terms and conditions between you and the hotel regarding your booking. No representation, undertaking, warranties or promise shall be taken to have been given or implied, except as set out in these terms and conditions or implied by Law. These terms and conditions do not affect your statutory rights. We reserve the right to change these terms and conditions at any time without prior notice to you. Terms and conditions at Associate/Affiliate hotels may vary at differing periods from those of Legacy Hotels & Resorts Limited. Even though any contract between you and the hotel relating to your booking is concluded over the internet or by telephone, you agree that it has been concluded in England in writing. Any such contract will be governed by English Law and you accept the exclusive jurisdiction of the English Courts. Nothing in these terms and conditions shall give any right or benefit to any person who is not a party to it.
Use of ‘Cookies’
Any complaint or comment regarding a stay at a hotel should be made to the hotel’s General Manager at the time of the visit, so that it can, ideally, be resolved on the spot. Problems which cannot be resolved there and then should be notified, in writing, to:- Legacy Hotels & Resorts Limited 3 Henley Court Prince Harry Road Henley-in-Arden Warwickshire B95 5BA Complaints relating to an Associate/Affiliate hotel will be forwarded to the individual hotel, for investigation and response direct to you accordingly. February 2014